1) HOW TO MAKE AN ORDER
It's really simple to make an order on our online store!
You can browse our catalogue and click on a product image to view the product page.
The product page:
In the product page you can find different zoomed images of the product, the product's info, the product's description and the product's price. Where requested, you should indicate the product size in order to add the product into the basket. The product page shoes only the available sizes.
In the basket page you can find the purchased products, the quantity of each product and the total amount for your order.
You can easily calculate the shipping cost by selecting the shipping country and then by clicking on the "Get a quote" button. By selecting the shipping method you will know the shipping cost and the total amount will be automatically updated (shipping costs included).
By Clicking on the "Proceed to Checkout" button you will proceed with the purchasing process.
To complete your order you should fill the Checkout form following the given steps.
All your order data are summarized at the end of the Checkout process. Once you confirmed the data you will receive a confirmation e-mail with the order code and you can't edit your order no more.
2) HOW TO CONTACT US
To contact us visit the page Contact us.
3) SHIPPING AND TAXES
Orders placed on Docksteps Official Online Store are shipped worldwide via international courier.
The orders are shipped immediately after the payment verification and after that we have checked the product availability. In case of mistake, we will refund you the money directly on your credit card.
Delivery times vary depending on the destination country.
Duties and Taxes:
We ship using DDP (Delivery Duty Paid) method for the CE countries.
For countries outside the CE area, the courier may give you a separated invoice from local authorities for extra duties. We invite you to verify local taxes and duties before placing an order on the Docksteps Online Store.
NOTE: We do not ship to PO boxes.
4) PAYMENT METHODS
We accept credit card payments.
If necessary, the request for electronic invoice must be sent by email to email@example.com within 7 days from the order date.
You can buy without any doubt at Docksteps Official Online Store.
If you don't like the product you received you can send it back to us or if the size doesn't fit you, you can request a size exchange.
Returns and Size Exchanges
To return any product you must create a return request from this page.
If you made your purchase as a guest user, you need to register with the same email address where you received the order confirmation. Once you made the return request, you will receive via email the delivery note. You need to prepare your parcel enclosing the delivery note. The shipping costs of your return or size exchange are at your charge. If you are returning products from a country outside the CE area eventual Custom Duties will also be at your charge.
You can request a return or a size exchange if these conditions are true (D.L. 206/2005 - Italian Law):
- The return or size exchange must be done within 14 days from order date;
- The item must be intact and not used;
- The original tag must not have been removed.
The courier will pass within 3 working days from the return request.
If these requests are fulfilled we will refund you the product price excluding the duties paid by us to receive the package when the product is shipped from an extra-CE Country.
In case of a return we will refund you the money you paid except for the shipping costs. In case of a size exchange we will send you the product in the new size at our charge as soon as we receive the old one. In any case, the old product's shipping costs and eventual customs duties are at your charge.
IMPORTANT: only size exchanges will be accepted; we will not accept products returned that don't respect the above mentioned procedure.
6) PRICES INFORMATION
All indicated prices are taxes included where necessary.
You will not pay extra prices to us. If you live in a country outside the CE area, the courier may give you a separated invoice from local authorities for extra duties. We invite you to verify local taxes and duties before placing an order on Docksteps Online Store.
You can shop in total safety in our online store. In the purchasing process each page is aimed to manage the transaction of your credit card that is protected with the latest version of the SSL (Secure Socket Layer) protocol. This means that all the financial information - credit card numbers, expiry date, etc. - is preventively encrypted through a particularly solid and powerful algorithm and only then forwarded to the Net.
This method is based on the SSB system. SSB is a company leader in the implementation and administration of Information systems for Banks, the development of security systems for Net transactions and Credit Card processing.
When the details of your credit card are issued, all financial information is sent directly to the protected SSB site. Neither Fabiboutique.com nor anyone else will EVER have access to your credit card, therefore giving you warranty of maximum security.
WE DO NOT KEEP CREDIT CARD DETAILS OF OUR CUSTOMERS.
The amount of your purchase will only be charged when the package has actually been delivered.
The purchase can only be done by the Credit Card holder and the name and the address must correspond with the name and the address on the order invoicing data. Nevertheless Docksteps Online Store will accept orders with invoicing data different than the card holder data, but only after having carried out the required controls with the purchaser and the end customer, keeping the unquestionable right to ask further informations to the purchaser or to refuse the purchase order.
Why register to our website
Being a member of the Docksteps Online Store is absolutely free of charge.
In the Registration Form you will be asked just some personal data needed to register you as a customer.
As a member you will can:
- make orders faster
- add products to your Wishlist
- check your order status in real time
- view your order history
- manage your invoicing and shipping addresses